Store Policy

Shipping and Return Policy

 

By accessing this site or by placing an order with Partsfps through any means you accept these terms of use. Please read this agreement carefully before accessing this web site. By accessing the site, or by placing an order through any means, you agree to be bound by the terms and conditions below. If you do not wish to be bound by these terms and conditions, you may not access or use this site or place an order through any means. 

 

THE NOTICES ON THIS PAGE ARE SUBJECT TO CHANGE WITHOUT NOTICE. YOU MUST REVISIT THIS PAGE OFTEN TO LEARN OF CHANGES

 

Your use of this site or you placing an order through any means following any such change constitutes your agreement to follow and be bound by the Terms of Use as changed.

 

 

Terms of Sale 

 

1. Payments

payment has been accepted and verified.  We accept all major credit cards including Visa, MasterCard, Discover, and American Express.

 

2. Shipping

Average Ground Shipping Times are not guaranteed, although we typically carry stock across all distribution centres, some orders may take up to 5 business days based on regional availability. For guaranteed transit times, please contact us. Most orders placed on normal business days (non-US holidays), Monday through Friday before 2 PM ET, generally ship the same day unless the item is back-ordered.  Back-ordered items, although rare, can take from one to fourteen business days to be fulfilled.  

Partsfps ships packages using UPS, FedEx and United States Postal Service.  Although in nearly all cases we use the carrier you select in checkout, we reserve the right to use a different carrier of equal timeliness of delivery, should the need arise (if you provide a PO box and request service with UPS, we will use USPS if we cannot contact you to get a non-PO address).  Not all shipping rates are guaranteed - in some rare cases, shipping charges quoted in checkout may be less than the actual cost of shipping due to reasons out of our control - Partsfps reserves the right to charge you the additional incurred fees.  Partsfps is not responsible or liable for delays caused by any of the carriers we use, and are not responsible or liable for damages caused to products in transit, or products lost in transit. 

 

3. Warranties

Partsfps retains the exclusive and sole right to validate all warranty claims.  If there is a claim, customer must obtain a return merchandise authorization number by contacting customer support  and send product back with shipping prepaid - shipping will not be covered.  Products returned without authorization will be refused and sent back to the customer.  Warranty is void if product has been abused, accidentally or intentionally damaged or modified; operated or maintained contrary to the instructions in the operating manual, used with non-food products.  We reserve the right to repair or replace items returned under warranty at our option.

 

4. Returns

Partsfps retains the exclusive and sole right as to whether an item may be returned, exchanged or order cancelled. In order to obtain a refund or exchange, prior approval must be given by Partsfps. Please obtain a return authorization number by contacting customer support. Packages without RMA numbers cannot be processed and will be refused.

 

Generally, Partsfps will consider returns within thirty (30) days of purchase. Refunds and exchanges are for the cost of product only; shipping and handling charges are not refundable. Partsfps issues refunds generally within 72 hrs of receiving the returned item, once we verify that it is in re-sellable condition.  There is no restocking fee on returns due to defective merchandise or PartsFPS shipping errors (if reported within 30 days). All other returns will be charged a 20% restocking fee. Freight must be prepaid by the customer and will be reimbursed for defective merchandise and PartsFPS shipping errors.

 

Refunds will be processed only to the original method of payment (credit or debit card) used for placing the order.

Featured products

Basket Triple for Frymaster Part# S2015

Basket Triple for Frymaster Part# S2015
$21.69

Board, Control for Hoshizaki Part# 2A0836-01

Board, Control for Hoshizaki Part# 2A0836-01
$547.38

Bowl, Mixing - 12 Quart for Hobart Part# 00-23439

Bowl, Mixing - 12 Quart for Hobart Part# 00-23439 Size: 12
$149.07

Burner Assy for Blodgett Part# 33294

Burner Assy for Blodgett Part# 33294
$834.31

Burner Assy for Blodgett Part# 36156

Burner Assy for Blodgett Part# 36156 Length: 31
$749.95

Burner Jet - 11 Nat for Imperial Part# 1274

Burner Jet - 11 Nat for Imperial Part# 1274 Diameter: 11, Metal Type: Cast Iron, Jets: 23, Gas Type: Natural/lp
$101.55

Controller for Scotsman Part# 12-2838-24

Controller for Scotsman Part# 12-2838-24
$682.36

Deflector for Star Mfg Part# 2F-Z3036

Deflector for Star Mfg Part# 2F-Z3036 Metal Type: Cast Iron
$25.96

Door Closing Mechanism for Imperial Part# 20161

Door Closing Mechanism for Imperial Part# 20161
$241.56

Grate for Star Mfg Part# 2F-Z3077

Grate for Star Mfg Part# 2F-Z3077 Finish: Brushed
$126.21

Heating Element for Lang Part# 2N-11120-14

Heating Element for Lang Part# 2N-11120-14
$464.10

Infrared Burner for Imperial Part# 1039

Infrared Burner for Imperial Part# 1039
$416.40

Motor for Southbend Part# 1177452

Motor for Southbend Part# 1177452
$542.52

Pilot Solenoid Valve for Vulcan Hart Part# 00-819297

Pilot Solenoid Valve for Vulcan Hart Part# 00-819297 Gas Type: Natural Gas, Volts: 120
$127.82

Radiant - Cast Iron for Magikitch'n Part# 5425-1515001

Radiant - Cast Iron for Magikitch'n Part# 5425-1515001
$116.81

Radiant for Vulcan Hart Part# 00-410602-00001

Radiant for Vulcan Hart Part# 00-410602-00001 Metal Type: Cast Iron
$48.37

Safety Valve for Garland Part# G01479-01

Safety Valve for Garland Part# G01479-01 Gas Type: Natural/lp
$126.93

Steamer Element for Groen Part# 107076

Steamer Element for Groen Part# 107076 Volts: 208, Wattage: 7000
$502.85

Thermostat for Lang Part# 2T-30402-23

Thermostat for Lang Part# 2T-30402-23 Temperature: 250, Bulb: 1/8 X 8 1/4, Mounting Type: 1, Cap Length: 36
$98.87

14" Steam Glove X-large

14" Steam Glove X-large
$15.14